Contact
technical support
We respect our customers, so please notify us,
when you have any problems with the service.
Cards
How to issue a card?
Go to the "Cards" section, click "Issue Card", select a suitable card, click "Buy", specify the deposit amount, accept the terms, and click "Issue New Card".
How to block a card?
Go to the "Cards" section, select the required card, click "Block", and confirm the action.
How to choose a suitable card?
On the card issuance page, specify the name of the desired platform to view up-to-date statistics on successful payments. If the required service is missing from the search or you have any questions remaining, please contact customer support.
How to enable automatic card top-up?
After issuing a card, you will be prompted to enable auto-top-up. If you did not activate the feature immediately, open the "Cards" section, select the desired card, click "Automatic Top-up", specify the amount, and save the changes.
How long does card issuance take?
Card issuance is instant.
Where to view the 3DS code and password?
The 3DS code is displayed in the upper right corner of the Dashboard. The code can also be sent to the linked Telegram account or by email.
To receive 3DS codes via Telegram or email, it is necessary to enable the corresponding notifications in the profile settings.
Please note: the code may arrive with a slight delay. If the code does not arrive within 10 minutes, try again. If the code is missing again, contact technical support.
Which card operations are prohibited?
Using the e.PN service is strictly prohibited for the following operations:
-Transferring funds to accounts of legal entities registered in countries prohibited by the bank's policy;
-Transferring funds to cards of other banks and services;
-Purchasing cryptocurrency;
-Topping up accounts of payment systems, brokerage accounts, and currency exchange accounts;
-Paying for gambling/betting and dating services.
If you violate these rules, your account will be blocked without the right to a refund.
Detailed information on sanctions restrictions and prohibited operations is presented in the Sanctions Compliance Policy and Virtual Card Terms of Service.
Why are declined transactions displayed after closing a card?
Closing a card does not prevent merchants from sending repeated charge requests, so such attempts may be declined and displayed in the transaction history. To stop them completely, remove the card from the saved payment methods in the merchant account.
What is the trust level of e.PN cards among media platforms?
Our cards have a high trust level and are compatible with virtually all advertising services. We actively fight fraudulent activities that undermine trust in our cards.
Users who violate company policy may be banned.
Do cards support the refund function?
Yes, refunds to e.PN cards are possible. Funds are credited automatically immediately after the transaction is processed by the issuing bank and the international payment system. The standard crediting timeframe is from 7 to 30 calendar days.
Other
What are the customer support working hours?
Customer support operates around the clock, 7 days a week, without weekends or
holidays.
How to top up the balance when there is no access to a computer?
To top up an account or card, you can use the official Telegram bot or mobile application:
-App Store
-Android
-AppGallery
